Spade96 Privacy Policy — User Data Protection

Information We Collect From You

Spade96 collects several categories of information when you register and use our platform. This information is necessary to enable us to provide you with a secure, fully functional, and personalised service.

Account Information

During registration, you are required to provide details such as your username, password, email address and date of birth to verify age eligibility. This information is used to uniquely identify your account and enable secure access to the platform.

Device & Browser Information

When you access spade96, our systems automatically log technical information including device type, operating system, web browser, IP address and screen resolution. This information is used to optimise the user experience and detect unusual access activity.

Payment Information in MYR

To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect transaction-related information such as your chosen payment method, transaction amount and date. Full bank account numbers or card details are not stored directly by spade96 — all transactions are processed through encrypted payment gateways that comply with industry security standards.

Cookies & Usage Data

Our platform uses cookies and similar tracking technologies to enhance the user experience, retain session preferences and analyse usage patterns. Usage data includes pages visited, session duration, buttons clicked and navigation paths within the platform. You can manage cookie settings through your web browser, though disabling certain cookies may affect platform functionality.

How We Use the Information We Collect

Spade96 uses the information collected solely for legitimate purposes directly related to the provision of platform services. The primary purposes for data use are as follows:

• Verifying user identity and preventing fraud during registration and login.
• Processing MYR deposits and withdrawals securely and in a timely manner.
• Providing effective customer support whenever you contact our team.
• Sending important notifications relating to your account, transactions or policy changes.
• Analysing usage patterns to improve platform functionality and interface.
• Complying with applicable legal and regulatory requirements, including Know Your Customer (KYC) procedures.
• Detecting and preventing fraudulent activity or unauthorised access.

Spade96 will not use your data for third-party marketing purposes without your explicit consent.

Data Storage, Security & Retention Period

The security of your personal data is a top priority at spade96. All information stored on our servers is protected using industry-standard encryption, including SSL protocols for data in transit and additional encryption for stored data.

Access to user information is restricted to authorised personnel only and strictly within the scope of their duties. All staff who handle personal data are bound by strict confidentiality agreements.

Active account data is retained for as long as your account remains active on the platform. If an account is closed at the user's request, data will be kept for the period necessary to fulfil legal obligations, financial audits or resolution of any outstanding disputes, before being securely deleted.

Spade96 conducts regular security reviews and updates its protection measures in line with the latest cybersecurity threat developments to ensure your data remains secure at all times.

Sharing Information with Third Parties

Spade96 does not sell, rent or disclose users' personal information to third parties for commercial purposes. However, there are limited circumstances in which information sharing may occur:

• Payment service providers: Required transaction information is shared with authorised payment gateway providers to process your MYR deposits and withdrawals. These providers are bound by confidentiality agreements and strict security standards.
• Game software providers: Minimal and anonymised game session data may be shared with game provider partners for technical and compliance purposes.
• Legal authorities: spade96 will disclose the required information to the relevant authorities if compelled by a court order, regulatory directive, or applicable legal requirement.

In all cases, information sharing is limited to the minimum scope necessary and governed by appropriate data protection agreements.

Your Rights Over Your Personal Data

As a spade96 user, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal information we hold about you. Such requests can be submitted via our support email and will be processed within a reasonable timeframe.

Right to Rectification

If you find that the personal information we hold is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through your account settings, while other changes require verification through our support team.

Right to Erasure

You may request account closure and deletion of your personal data by contacting spade96 support. Such requests will be processed subject to data retention obligations required by law. Data related to financial transactions may need to be retained for the minimum period prescribed by applicable regulations.

Policy Updates & How to Contact Us

Spade96 reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements or platform service improvements. Any material changes will be communicated to users via an on-platform notification or email, where appropriate.

The effective date shown at the top of this page indicates the current version of this policy. Continued use of the spade96 platform following any changes constitutes acceptance of the updated policy.

If you have any questions or concerns, or wish to exercise your privacy rights, please reach out to our support team:

• Email: [email protected]
• Help Page: Visit FAQ for immediate assistance

We aim to address all privacy-related enquiries within a reasonable timeframe and in a transparent manner.